The whole clinic, in one place

The transcript comes from the clinician’s own device. The system writes a draft following the clinic’s own template — and you can write the templates yourselves, so the note looks like yours, not like ours.

Services with duration and price, opening hours per weekday, closed days, and a sick-leave button that cancels the day, closes the calendar and writes to the clients offering a new appointment.

In the browser, without an account and without a download. The client is chosen in the clinical record before she is let in, so that the consultation hangs on the right person. Recording only when the client presses yes herself.

Built from the appointment, the CPR number and the service code. It works out the age on the day of treatment, keeps an eye on the ceiling of 7,200 kroner over a rolling twelve months, and refuses to send anything incomplete.

Earned, booked ahead, lost to cancellations and no-shows, shrinkage in per cent — and occupancy, which is the figure no one else shows: how large a part of the open time was actually used.

The whole clinical record as HTML, CSV and JSON with checksums. One note per page, in one folder per client, readable in a browser in ten years without our software.

A one-time code to phone or e-mail, and a lookup in the client register before anything is created. A name on its own never merges two clinical records — that takes a confirmed contact detail. That is what decides whether a booking system creates duplicates or not.

A cancelled appointment becomes a gap, and the gap is passed on — one offer at a time with an expiry, after the clinic itself has had twenty minutes to take it. The queue and the ones passed over are on the screen with a reason, so that it is not a black box.

Eight sessions with Tryg, case number, expiry date. The authorisation is an object, appointments attach themselves to it, and word is given before the last session — not afterwards. We have not seen it anywhere else, because it is a European problem.

Whoever writes is not a client yet and has no key. The message is written encrypted with the psychologist’s own key all the same, and never goes through an e-mail. A CPR number in the field is refused with an explanation instead of stored. The notification — in the app or by text message — says that there IS something, never what.

iPhone and Android from one codebase. Four screens: the day, the enquiries from the website, the message threads and the phone’s notifications. No clinical record and no notes — everything the app does not fetch is something that cannot be read by someone who finds the phone.

The clinic and the client can write to each other. The content is never in the text message; it carries only a link that requires her own code. And the screen can tell apart «written», «notified», «opened by the client» and «did NOT arrive» — because a message that looks sent without being sent is the most expensive error in the category.

Five recipients, each with its own limit: an employer may not be given a diagnosis, not even if the client asks for it. The limit is on the screen while one writes, not as a warning afterwards — and the letter is written into the clinical record, because that question is asked two years later. PDF without any dependencies.

A voucher, not a document. Consecutive numbers without gaps, a series of its own per CVR number — two psychologists in the same clinic are two businesses — and no «edit» button anywhere: if you change your mind, a credit note is made, and it gets the next number itself. A receipt the client has sent to «danmark» exists in the world.

«When was it she talked about her mother?» Notes, drafts, raw transcripts, letters and messages at once. «sleep» finds «sleep problems», and every find carries its source — a quotation from a raw transcript is something that was said, not something anyone has signed.

The clinic creates itself and is up straight away. Booking with a code by text message, my appointments, video consultation and console sit on the clinic’s own subdomain. No website necessary — the address is the website.

The clinic points its domain at Anotera. The same pages, the same console, the clinic’s own name in the address bar. The certificate is fetched by itself the first time someone opens the address.

One line on the page the clinic already has, and the booking and my appointments are drawn there — in the clinic’s own page, with the clinic’s own style around them. Only the website the clinic has entered itself is allowed.

Name, address on the web, the psychologist’s name and a mobile number. A code by text message, and the clinic exists — with its own key, shown once. Anotera sees it afterwards and can close it. The check comes after, not before.